Help & FAQs
1/ High quality products and best service:
Pursuing the potential value of a product, Furngo is always aiming at provide high quality product and the best service for our customers. For example, All Clatina Chairs gain the BIFMA level certification, which allows you to use Clatina chairs in a long time with comfort. The gas lift of Clatina Chairs has been tested by SGS and the solid construction supports up to 275lbs. Quality and service is always Furngo's priority to customers. Hence do not be hesitate to contact us if you have any question.
2/ An unbeatable long-time warranty:
Here in Furngo.com, you will enjoy 3-month free trial and 3-year warranty. This is unbeatable against other competitors. We even provide 5 year warranty for some of our brands like Clatina and Ekstere. to know more about our Warranty, you can visit our Warranty Page or see the warranty in the Product Description.
3/ Fast Delivery
7 local warehouses are waiting to serve each order. The nearest warehosue will be chosen to dispatch the package and make sure the pakcage can arrive at customer in an expecting time.
Firstly, please copy or remember the code before you follow the next steps.
Secondly, please choose the product(s) that meet the coupon code limitation, if there is any, like order amount should be over $100.
Thirdly, click and go to the cart and click the “Check Out” button, or you can click “Buy It Now” button directly at product page if you have only one item to buy.
Finally,
1. at PC. At the right part, there is a blank for you to paste your Code like REGISTEROFF. Pates it in the blank, and click “Apply”, you will get the discount-off price and get it at the right bottom.
2. at Mobile. At the top (in the middle of “FRUNGO logo” and “Express checkout”), there is a dropdown to disclose order details. Click it and you will see one blank to fill with Discount Code. Paste or type the code you ever meet, like REGISTEROFF, and click “”
3. at Pad. According to the screen size of your Pad, there will be two operating options for you, shown as above “mobile” and “PC” operation guide.
NOTICE:
1) You can only use one Discount Code at one time. You cannot use a second code once you have
2) It is suggested to leave your contact email, so that we can catch you when there is force majeure.
3) Emails are only used to contact customers and, if customers agreed email subscription for updating, some updating information. View more details at Privacy Policy.
We are working to make sure all of our orders dispatched to you at the soonest posibility. Therefore some times, the order may already be on its way to you. To prevent this happens, we always recommend you to check your order carefully when at checkout.
However, if this situation happens, please reach out to our support team via Contact Us as soon as possible and they will spare no efforts to help you.
When your order has been successfully placed, you will receive an order confirmation email to show the details of your order. When warehouse sends out your order, You will receive a shipping confirmation email which also contains tracking details. You will be able to track the status of package.
When it comes to Pre-Order:
When you purchase a pre-order product, you can find the estimated stocking date in the order description. When the item you bought comes in stock, it will be send out within 1 to 2 working days, and arrives at you in 3 to 8 days. A shipping confirmation email with the tracking details will also be sent to you, once the item you purchased is on the way.
Free shipping for all items!!!
Usually it will take 1 working day to process your order. Most of our orders are delivered within 1 - 2 working days.
* On-the-way time: measurely 3 to 8 days
* You can track your package when send out your order. Tracking number can be found in your order status or an email we send you when your order is sent out.
* Please allow a certain delay becuase of availability, distance, weather, or some other force majeures.
USP, FedEx, DHL, and Amazon Logistics
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information will take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
Our warranty policy can be summarized as follows:
* Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
* Submit a warranty claim via our Warranty Registration with attached image/video to point out the defective area.
* Furngo reserves the final right to determine if a benefit under the warranty can be claimed.
* Warranty are different from items to items. You can download the warranty under the Warranty Part in each product description. Or you can contact our customer service at cs@furngo.com to request a warranty.
All of Furngo services are based on customers. State your request to our CS (customer service) team, they will provide a reasonable solution. Additionally, you can view our Return and Refund Policy.
Above all, we recommend you to check out carefully before you submit an order.
Not only an issue when purchasing, you can also point out anything that trouble you visiting our website, or provide any of your proposal to us. Customer service is alway the priority. You can reach our customer service team by Contact Us or email directly to email: cs@furngo.com
We will attach an User Manuel where you can see how to assemble the product. You can also visit your product page to get whether there is an Assemble Video or Operation guide.
We do not ship pre-assembled products. However, we have done our best to simplify the process of assembling, and attach a detailed assembling guide in every needed product. Alternatively, you can refer to our full video assembly guide on our product page.
Yes, we do. But please allow a delay of reply. we will reach back to you ASAP.
