CLATINA Big and Tall Executive Chair with 350lbs High Capacity and Thick Seat Cushion for Home Office Black BIFMA Certification X5.1 (1 Pack)

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files placed on your device or computer and often include an anonymous unique identifier.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

More importantly, please pay attention that all the gifts or promotions we offer are not aimed to collect your Order Information. We only offer gifts or promotions at the following occasions:

1. When customer is making a purchase.
2. When the gifts or promotions are part of the marketing campaign.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Shipping & Delivery

Shipping is free on all orders. 7 region warehouses are ready. Package will be sent from the nearest warehouse to customer. No shipments can be made to P.O. Box address, United States territories, or addresses outside of the United States.

How Long will it Take for My Order to be Delivered?

All orders will be shipped within 1-3 business days via UPS or FedEx with free charge.

Average transit time is 5-7 business days.

Return & Refund Policy

We want you to be satisfied with your Furngo purchase. If it is not right fit, you can return item within 90 days from the date of original purchase for a full refund, no matter it is purchased from Furngo.com, Amazon stores or any authorized retailers.

Your purchase history displays the latest eligible date for a return or replacement. However, we recommend keeping track of all original packaging and your receipt for a minimum of 90 days after purchase.

Consumables and Glass Products provide 90-day free trial, but not apply to our warranty policy.

*These are limited warranties, please refer to the warranty pages for detail terms.

How to Return an Item?

You are supposed to contact us before you need to return. Any self-return will not be responsible to us.

We will choose the latest warehouse (if you are in CA, we will choose our CA warehouse, addressed: DYNAMIC DISTRIBUTION & WAREHOUSING 15922 S. MAIN ST, GARDENA, CA 90248-2551) and send you a prepaid shipping label for return shipment if you are available within the "90 days free return". You will need to drop the original item off at the return carrier within 3 business days. 

Once we receive your item, a refund is initiated immediately. Payment will refund to your specified account within 7 business days.

Returned items must be in original, saleable condition, and proof of purchase is required. All refund and return decisions by Furngo are final. We may reject a full refund with damaged packaging.

How to Replace an Item?

Please contact us and kindly provide your order number and some pictures or a video to show the problem. We will send you a prepaid shipping label for replace shipment. You will need to drop the original item off at the return carrier within 3 business days.

Once we receive your item, a new one will be shipped out within 2 business days and delivered in 5-7 business days.

How does Furngo Charge for Exchange & Return?

Furngo supports 90-day free return.

No any charges for items replace & return within 90 days from the date of original purchase. Furngo will send you a prepaid shipping label.

Furngo will not be responsible for the freight charge if replace & return request is initiated out of 90 days from the date of original purchase. We will provide your closest warehouse address; you may need to ship it at your own.